Alone Waterford

Tasks

ALONE’s Telephone Support and Befriending is a free friendly, support and information telephone service for older people. It provides personal daily or weekly contact to ensure that recipients are safe and well in their home.

Volunteers provide companionship and support such as appointment reminders, and information on local activities and relevant initiatives. All volunteers are trained and receive support from ALONE staff. Where additional needs arise that require a more hands-on approach, a request for support can be made to ALONE?s support coordination services. The service operates Monday – Friday and the calls are made at a pre-arranged time.

Volunteering with an Older Person might present challenges at times, ALONE staff will always be there to support you in dealing with difficult situations.

What will you be doing?

• Providing support and information to the older person where necessary
• Being mindful of the general wellbeing of the older people and provide a positive experience during the call <li>Supporting the older person to integrate in their community ? such as encouraging them to join local groups and initiatives for older people
• Reporting to ALONE if there are concerns for the older person?s health, safety, or welfare.
• Working as a member of a team with staff and other volunteers and participate effectively in team meetings when required and respond to the communication from Telephone Support Coordinators
• Attending training and following the ALONE guidelines throughout your time with ALONE <li>Participating in check-in calls with ALONE staff in order to discuss any issues or address any challenges you may be facing in your role
• Participating in ALONE volunteer surveys and potentially assisting with ALONE with delivery/completion of surveys to Older People